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New Member

Recording extension calls on CUCM

Hi voice team, 

I need to record 40 extensions calls (always) there is a possibility to do this in CUCM?

if not possible, how can I do?

Thanks,

Thiago

Everyone's tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

There are many call recording

There are many call recording solutions, such as:

Calabrio

Nice

Verint

CallRex, etc, etc

most of them can utilize Cisco MediaSense or use their own call recording engine.

HTH,

Chris

3 REPLIES
Cisco Employee

No, CUCM is not a recording

No, CUCM is not a recording appliance.

You either need a dedicated recording solution, or a Contact Center solution which provides this feature.

If you search CSC, you'll find plenty of references to 3rd party products for this.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

You can show me a CSC example

You can show me a CSC example?

Thanks,

 

Hall of Fame Super Silver

There are many call recording

There are many call recording solutions, such as:

Calabrio

Nice

Verint

CallRex, etc, etc

most of them can utilize Cisco MediaSense or use their own call recording engine.

HTH,

Chris

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