recording profile in CUCM

[karthik ratna]

hi all,

please help me on recording profile

we have one recording profile which is pointing to cybertech

when i have enabled on profile of user ( active recording ), so calls will be recorded on cybertech ( calling number , called number , timing ) or we need to add same user in cybertech also 

where i can get good docs on cybertech configuration ?

kindly keep me right direction plz

Thanks in advance

Karthik

[Joseph Martini · Accepted solution]

This depends on the cybertech system.  If they use JTAPI to connect to CTIManager for call recording information then you would have to create a user on CUCM as well as the matching username/password on the cybertech side.  If cybertech does not use an JTAPI/CTI integration with CUCM, you do not need any user configured in either CUCM or cybertech.

[karthik ratna]

Hi ,

Thanks for your response

Kindly suggest the good document for cybertech , i was new to this

Thanks

Karthik