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New Member

recording profile in CUCM

hi all,

please help me on recording profile

we have one recording profile which is pointing to cybertech

when i have enabled on profile of user ( active recording ), so calls will be recorded on cybertech ( calling number , called number , timing ) or we need to add same user in cybertech also 

where i can get good docs on cybertech configuration ?

kindly keep me right direction plz

Thanks in advance

Karthik

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

recording profile in CUCM

This depends on the cybertech system.  If they use JTAPI to connect to CTIManager for call recording information then you would have to create a user on CUCM as well as the matching username/password on the cybertech side.  If cybertech does not use an JTAPI/CTI integration with CUCM, you do not need any user configured in either CUCM or cybertech.

2 REPLIES
Cisco Employee

recording profile in CUCM

This depends on the cybertech system.  If they use JTAPI to connect to CTIManager for call recording information then you would have to create a user on CUCM as well as the matching username/password on the cybertech side.  If cybertech does not use an JTAPI/CTI integration with CUCM, you do not need any user configured in either CUCM or cybertech.

New Member

recording profile in CUCM

Hi ,

Thanks for your response

Kindly suggest the good document for cybertech , i was new to this

Thanks

Karthik

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