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New Member

Recording voice traffic from Cisco Ip COmmunicator

How Can I successfully record voice traffic going through CIsco IP COmmunicator.

Is this possible? If it is what do I need to do from the ccucm side to gateway and switch that the IP communicator is connected to all the way to my recording server what are the config needed and devices and configuration needed to accomplish

 

Thank you

Abdul

4 REPLIES
Cisco Employee

Hi Abdul,Please check the

Hi Abdul,

Please check the following posts

https://supportforums.cisco.com/discussion/12076306/call-recording-cipc

https://supportforums.cisco.com/discussion/11638276/recording-and-monitoring-when-agents-us-cipc

HTH

Manish

New Member

Thank you Manish for your

Thank you Manish for your guidance on this one appreciate it

Does it matter if the CIPC phone is not an agent phone I mean the contact centre agent.

Do we need to register the CIPC phone on the UCCS desktop and enable recording if I am using UCCX for recording on demand. Or if I use a different recording server and I am coming through VPN do I need to do anything else to make sure voice traffic recording are done

Thank you again

Abdul

Bronze

If your user/phone is not a

If your user/phone is not a UCCX agent do you have another call recording product you are planning to use?

As you said this user comes in over VPN, are you looking to record there internal calls to other extension numbers? Or just PSTN calls? Or both?

Matty

New Member

Hi Matty Thank you for

Hi Matty

 

Thank you for folliowing up my question

 am using QM and Calabrio application to record the calls.

Thanks

Abdul

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