Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Recovering deleted voicemail

I have a user 7961 G GE (cisco Unity VM)

that deleted a vm message and looking for solutions to get it back. This is an exchange environment

thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Recovering deleted voicemail

Hi William,

Deleted messages can be recovered or retrieved from the Deleted Items folder of the Cisco Unity inbox. This is useful for when the subscriber deletes the message by mistake. But this can also cause problems if deleted messages get accumulated. They need to be purged at some time interval from the Deleted Items folder. Therefore, the Cisco Unity Administrator needs to set a time period during which you can recover deleted messages.

From this excellent doc;

Unity: Set a Recovery Period for Deleted Voicemail Configuration Example

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a008060d71e.shtml

Hope this helps!

Rob

2 REPLIES
Hall of Fame Super Red

Re: Recovering deleted voicemail

Hi William,

Deleted messages can be recovered or retrieved from the Deleted Items folder of the Cisco Unity inbox. This is useful for when the subscriber deletes the message by mistake. But this can also cause problems if deleted messages get accumulated. They need to be purged at some time interval from the Deleted Items folder. Therefore, the Cisco Unity Administrator needs to set a time period during which you can recover deleted messages.

From this excellent doc;

Unity: Set a Recovery Period for Deleted Voicemail Configuration Example

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a008060d71e.shtml

Hope this helps!

Rob

Community Member

Re: Recovering deleted voicemail

wow, was not sure it could be recovered!!

Thanks!

278
Views
0
Helpful
2
Replies
CreatePlease to create content