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Redial calls voice mail UC560/Cisco 7965

I've searched and searched and can't find anything. Cisco 7965 handset running off of a UC560. When the person receives a call and they miss it, if they go to the directory and try and redial that number, the phone calls voice mail. It's only happening to this phone and it happens every time. Everything else on the phone works fine.

Anybody have a reason for this?

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