There is not a "handler" in ccm that can handle incoming calls and allow them to choose an extension as you are requesting. CCM offloads those capabilities to another system such as CRS or unity. I would take brandon's advice above and use a translation pattern to redirect them to the internal operator.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...