Redirecting Calls (Branch - Main Office - Branch)

[andrei.goncalves]

Hi There,

I have a situation... I'd like to receive a call in my branch and redirect to the main office... then, if the client wants to talk with someone in the branch, the call should go back to the branch

is it possible to do this whithout keeping 2 voice calls using the WAN ?

do I need a cisco gateway ? I have a H323 gateway in the branch.

I was thinking of use the IPCC to pickup the calls in the main office then redirect the call to the branch (if the extension number that client wants to talk is in the branch)

Thanks.

Andrei.

[irisrios]

This is possible via TCL script.

http://www.cisco.com/univercd/cc/td/doc/product/software/ios122/122newft/122t/122t11/ivrapp/ivr_tbct.htm

http://www.cisco.com/en/US/docs/ios/12_3/sip/configuration/guide/chapter3.html

http://www.cisco.com/en/US/docs/ios/12_3/multiservice_ip2ip/guide/gw_ch3.html