Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Attention: The Cisco Support Community site will be in read only mode on Dec14, 2017 from 12:01am PST to 11:30am for standard maintenance. Sorry for the inconvenience.

New Member

Regarding IP Phones changes not getting reflected in CCM 4.1

Hi

We are having CCM 4.1 with publisher-subscriber installed.

Sometimes we face one problem of phones updates not getting reflected.

For example if if we change phone number of any registered IP Phone

it will reflect in CCM4.1 but we are not able to dial old or new phone number.

We need to take reboot in such cases.

Please guide to resolve issue.

Regards

Vaishali

4 REPLIES

Re: Regarding IP Phones changes not getting reflected in CCM 4.1

This sounds like a replication issue.  You should use DBHelper to verify the health of replication between the Pub and the Sub (the next time this occurs) and also look at SQL to see if it agrees.  When you reboot, you are fixing the issue by likely doing one of two things:

1) Reboot reinitializes replication which clears the issue OR

2) Reboot clears up a value that is cached in the memory of the system (not uncommon in my experience with the 4x Windows-based version of CCM)

Hailey

Cisco Employee

Re: Regarding IP Phones changes not getting reflected in CCM 4.1

Just to add something, make sure your host and lmhost files are correctly populated to avoid DB sync issues.

You can also look at the replication tasks in SQL to make sure they're running properly.

Othewise you might need to recreate the replication agreement.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Regarding IP Phones changes not getting reflected in CCM 4.1

Hi

Yes we found replication agent is stopped in SQL Manager whenever we face such problems

We start this agent and replication starts but problem still persists.

Can u pls guide how to recreate replication?

Regards

Vaishali

Re: Regarding IP Phones changes not getting reflected in CCM 4.1

Link is here: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/trouble/4_1_3/tb413ch4.html


Go to the section titled:

Subscriber Stops Replicating  Data From the Publisher


All the steps are outlined there.


Hailey


Please rate helpful posts!

169
Views
11
Helpful
4
Replies
CreatePlease to create content