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Reinstall Publisher ccm 4.2.

Hello everybody,

I need to reinstall a Publisher CCM 4X for a customer because they lose the password phrase..My question is ,.i need to reinstall also the subscriber ? or only with a restart the subscriber could synschronize with the Publisher?


Hall of Fame Super Red

Re: Reinstall Publisher ccm 4.2.

Hi IP,

You can probably recover the Private Password Phrase without re-building;

From one of my faves, Jorge Barcena :)

To change the password phrase


You can use Adminutility tool to reset the Private password phrase, this tool only runs on

the Publisher and needs to be done after hours since it stops services; here is the path

and the steps to run it.


Log into the utility as Administrator and select the very top checkbox to select all

accounts. Then go to Options and Set new password

It will ask you for the password phrase, and the tool will run, everything keeps working

fine after the tool finishes

Check Password Synchronization with the Admin Utility in the Cisco CallManager Cluster

If you have to, you should be good to go with this plan without re-building the Subscribers. Here is a little added info (just in case);

***When you perform a server replacement, you must always manually enter the IP information, computer name, and other configuration data exactly as it was entered on the original server.

Replacing the Publisher Database Server After the Installation

To replace an existing or failed server, perform the following steps:

1. Install the operating system and the Cisco CallManager software as if it were a new installation by using the Cisco-provided operating system disks and the operating system documentation.

2. Upgrade to the version of the Cisco CallManager that you want to restore.

3. If necessary, reinstall the Cisco IP telephony applications, plugins, and service releases to the version that is compatible with the restored version of Cisco CallManager.

4. To obtain the locales that were used prior to the restoration, reinstall the Cisco IP Telephony Locale Installer.

5. Restore the backup data to the new server and reboot the server.

To restore the data, you must have backup data stored on tape or on a network directory, not on the local directory of the existing or failed server.

6. Verify that the data was restored to the new server.

7. If you are replacing a server with four drives, Cisco recommends that you set the trace directory path on the server to the default C: drive before you backup your server.

8. If your server has four drives, you can configure the trace drive for trace file collection.

From this doc;

Here is a good doc that has all the info for doing Backups and then restoring on the new box;

Hope this helps!


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