Re: Remote Branch has PRI for Local/LD, caller id incorrect
You need to make sure that the ip phones on this remote branch have their external mask configured. To do this, go to Phone and click on the DN. Scroll down you should see a place where to ocnfigure the external mask
secondly, ensure that you have the use external mask st to on under the route-list where you have this gateway.
To check this, click on the RL you have for this gateway, you should see the route groups or the gateway in the RL. Click on th route group and set the Use Calling Party's External Phone Number Mask to on
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These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...