Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Users might experience few discrepancies in Search results. We are working on this on our side. We apologize for the inconvenience it may have caused.
New Member

Remote IP Communicator

I have a new install that I am working on remotely. I want to use an IPC to test. My IPC is registered and I can make calls. The odd part is that as soon as I dial a number - say an LD number, the call goes through but I have no audio and what even stranger is that my phone becomes unresponsive. If I hit the end call or try to hang up it is unresponsive to any key press. After about a minute, the phone resets and is back to normal. i can then dial a phone number and the moment the call gets connected, I loose control, it hangs. Same thing happens when I try to call my AIM-CUE module. Does this point to routing across the VPN or is there a config issue here somewhere that I am unaware of. I don't have any local phones yet, so I can't test with a hard phone.

2 REPLIES
Anonymous
N/A

Re: Remote IP Communicator

Check the bug:

CSCsc90256: VPN3K drops ip communicator packets with AES encryption to vpnclient 4.6

Troubleshooting Cisco IP Communicator:

http://www.cisco.com/en/US/docs/voice_ip_comm/cipc/1_1/english/administration/guide/CADoip.html

Cisco IP Communicator User Guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cipc/1_1/english/user/guide/ipcuser.pdf

New Member

Re: Remote IP Communicator

Thanks for the reply. I found the issue and it was much more basic! For some reason, not sure why, my audio ip address was set to a manual address rather than automatic. I noticed the same problem on another customer, so I did an upgrade to no avail and then started poking around. Thanks for the reply though.

282
Views
0
Helpful
2
Replies
CreatePlease to create content