03-30-2010 08:34 PM - edited 03-15-2019 10:02 PM
Solved! Go to Solution.
03-31-2010 01:20 AM
Hi
From your description it sounds like you are using the 'Logout User Profile' setting under EM on the phone - but I'm pretty sure this disappeared in 6.x?
Typically you would configure:
1) Normal/logged out settings on the EM phone - including your custom softkey set etc.
2) In your EM dev profile, a setting of for the Softkey Template should leave the standard (phone config) one in place, but a configured one should override the phone one at login.
Only other suggestion I can make is when you make such a change (apply softkey template to the dev profile) you should log out the user and log in again, rather than just reset the phone.
Regards
Aaron
Please rate helpful posts...
03-31-2010 01:20 AM
Hi
From your description it sounds like you are using the 'Logout User Profile' setting under EM on the phone - but I'm pretty sure this disappeared in 6.x?
Typically you would configure:
1) Normal/logged out settings on the EM phone - including your custom softkey set etc.
2) In your EM dev profile, a setting of for the Softkey Template should leave the standard (phone config) one in place, but a configured one should override the phone one at login.
Only other suggestion I can make is when you make such a change (apply softkey template to the dev profile) you should log out the user and log in again, rather than just reset the phone.
Regards
Aaron
Please rate helpful posts...
03-31-2010 12:10 PM
Thanks, logging in as a EM user and back out got it working when logged out of Extension Mobility with EM enabled on the phone.
03-31-2010 12:35 PM
Good stuff...
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