Removing iDivert softkey with Extension Mobility in 6.1.4?
We are on Call Manager version 6.1.4.
Trying to remove the iDivert softkey from phone.
I created a new softkey template, for Ring In State, removed the iDivert key and applied it to a phone.
Reset the phone, tested and the iDivert key was still there.
Double checked my config, and reset again, phone reset, same thing. I saw that Extension Mobility was
enabled on the phone and disabled Extension Mobility and reset the phone and tested again, and now the iDivert key was removed and doesn't show up for when the phone is ringing.
So I go look at the Extension Mobility device profile, and apply the same softkey template to the EM device profile and reset the phone and the iDivert key is showing up for calls. The logout profile for Extension Mobilty is set to a certain user profile, and on that profile the softkey template is the one with iDivert removed.
I did this same setup on a 7.1.2 lab system I have with a 7940, and it works fine with and without Extension Mobility.
So it seems to be some odd issue with 6.1.4 perhaps. I looked over the release notes for 6.1.5, cisco bug tool kit searches, forum searches, the Cisco HOT RSS feeds and can't find a bug listed anywhere. I am trying this on 7942s and 7965 model phones.
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