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renaming phone service and changing IP address for EM.

I know this may be basic question but I am stuck at this issue..

We shutdown one of our subscriber but we had phone service: ABC with that subscriber IP address.X.X.X.X

I went into that phone service ABC and changed the ip address in the link and rename the service to XYZ.

But on the phones I am still seeing ABC phone service, How can I update it on all phones so that I can see XYZ phone service on all phones and device profiles

Any help is much appreciated.

2 REPLIES
Cisco Employee

renaming phone service and changing IP address for EM.

Hi,

You can try unsubscribing / resubscribing the service orclick on  Update Subscription for the changes to be reflected.

HTH

Manish

Cisco Employee

renaming phone service and changing IP address for EM.

You can check the following link as well for screenshots

https://supportforums.cisco.com/docs/DOC-22944#Error__Host_not_found

  • If you have changed the ip address on service URL then click on "Update subscriptions" (Device > Device Settings > Phone Services >IP Phone Services Configuration).and resubscribe each phone to which the wrong service was subscribed.

HTH

Manish

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