11-03-2010 05:26 AM - edited 03-16-2019 01:42 AM
Hi Team,
Could you please let me what type of reports can be generated if I used B-CAD. Also let me know if I can generate report for Loing & Logout hunt member.
Your kind cooperation will be highly appreciated.
Regards,
Nirmal
11-03-2010 05:32 AM
Do you have paid support access to CCO ? The document and XLS macros for that are in the CME area.
11-03-2010 05:49 AM
Hi Paolo,
Yes, I do have paid support access to CCO.
Regards,
Nirmal
11-05-2010 12:09 AM
Hi Paolo,
Could you please let me know the link to download the XLS macro and docs.
Your early response will be highly appreciated.
Nirmal
11-05-2010 05:09 AM
In "software search", enter "b-acd reports".
Thank you for the nice rating and good luck!
11-03-2010 05:42 AM
Hi Nirmal,
Just thought i would add this info to the good tips from my friend Paolo (+5"P")
Cisco CallManager Express B-ACD Basic Reports
http://www.sentinel.com/pdf/cme_readme.pdf
Sentinal product library;
http://www.sentinel.com/prodlibrary.asp?subnav=utilities
Hope this helps!
Rob
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