cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
513
Views
5
Helpful
5
Replies

Report for Login Logout for B-ACD hunt group member

Nirmal Paria
Level 1
Level 1

Hi Team,

Could you please let me what type of reports can be generated if I used B-CAD. Also let me know if I can generate report for Loing & Logout hunt member.

Your kind cooperation will be highly appreciated.

Regards,

Nirmal

5 Replies 5

paolo bevilacqua
Hall of Fame
Hall of Fame

Do you have paid support access to CCO ? The document and XLS macros for that are in the CME area.

Hi Paolo,

Yes, I do have paid support access to CCO.

Regards,

Nirmal

Hi Paolo,

Could you please let me know the link to download the XLS macro and docs.

Your early response will be highly appreciated.

Nirmal

In "software search", enter "b-acd reports".

Thank you for the nice rating and good luck!

Rob Huffman
Hall of Fame
Hall of Fame

Hi Nirmal,

Just thought i would add this info to the good tips from my friend Paolo (+5"P")

Cisco CallManager Express B-ACD Basic Reports

http://www.sentinel.com/pdf/cme_readme.pdf

Sentinal product library;

http://www.sentinel.com/prodlibrary.asp?subnav=utilities

Hope this helps!

Rob

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: