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Community Member

Reroute calls during new DID transition....

Hi,

I'm wondering if anybody has had any expierence with this:

We are changing all of our DID numbers within the hospital, the part that we need help with is setting up a way for us to communicate these changes to our customers. I know through speaking with one of our vendors that they can set up a voice messege telling people when they call the old numbers that the number has been changed then they are routed to the new number through an automated process. I would like to do as much as possible on our own as the vendors want thousands of dollars just to do this for us as well as it is a great opportunity to expand on my phone skills.

Any help in the arena would be greatly appreciated. If you need more info, let me know.

~Ray                  

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1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Reroute calls during new DID transition....

You can route the old number through Unity voicemail first, setup a call handler that plays the message and then transfer the call to the new number.  Keep in mind though that you will need to build and record different call handler for each number.

HTH,

Chris

5 REPLIES
Cisco Employee

Reroute calls during new DID transition....

What Cisco UC apps do you have to work with and versions??

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Reroute calls during new DID transition....

We have UCM 8.6 with Unity and also have UCCX but it is not in use and have not purchased a license yet for it. I am trying to avoid having to purchase a license if at all possible for UCCX.

Community Member

Reroute calls during new DID transition....

Ok, lets rephrase the question....

Is there a way to implement what I currently have to use both old and new DIDs then before it rings the phone to play the voicemail to notify the caller of the number change?

Thanks.

Hall of Fame Super Silver

Reroute calls during new DID transition....

You can route the old number through Unity voicemail first, setup a call handler that plays the message and then transfer the call to the new number.  Keep in mind though that you will need to build and record different call handler for each number.

HTH,

Chris

Community Member

Reroute calls during new DID transition....

Thanks Chris

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