Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Reset MLA ccmadministrator password?

Hi,

We may have an issue where when the MLA was enabled, we are not able to login using the ccmadministrator id and password.

We followed the steps to enable MLA and have restarted the WWW publishing service and reopened the IE browser.

We have also tried to restart the IIS service in the internet service manager.

If all fails, is there any way to reset the MLA password for ccmadministrator?

Anyone have any ideas on this?

Thanks a million!

Eugene

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Reset MLA ccmadministrator password?

Hello,

You can go into SQL and disable MLA. You then can login using the regular administrator password. Here is a link that explains the process step by step.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800e1691.shtml#newtopic

Please rate helpfull post

Jason

1 REPLY

Re: Reset MLA ccmadministrator password?

Hello,

You can go into SQL and disable MLA. You then can login using the regular administrator password. Here is a link that explains the process step by step.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800e1691.shtml#newtopic

Please rate helpfull post

Jason

97
Views
0
Helpful
1
Replies