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New Member

Reset Password Administrator CAR (CDR Analysis Report)

Hi Guys,

We lost the password administrator the service CAR. Is there any procedure to reset the password administrator to service CAR. The version of CallManager is 4.2.1.

Thank You,

Wilson Santana

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Reset Password Administrator CAR (CDR Analysis Report)

ok, the procedure i already posted is used to reset the pwd from and admin user. if you don't know it you cannot log into CAR, if you want to add new users to admin group, you need to log into CAR

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
9 REPLIES
Cisco Employee

Re: Reset Password Administrator CAR (CDR Analysis Report)

Cisco CallManager: Restoring a Lost ART / CAR Password

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801115eb.shtml

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Reset Password Administrator CAR (CDR Analysis Report)

Hi Javalenc,

Thanks for the documentation.

In this doc explains how I can change the password of one user or reset the password of the admin user. But if I reset the admin password, I'll lost all users configured. Is it possible I discover or reset the admin password, without lost all configured users ?

Thanks a lot,

Wilson

Cisco Employee

Re: Reset Password Administrator CAR (CDR Analysis Report)

????????? if you reset the password from the admin user, all you do is reset the password from an admin user!

i don't know who told you or why you're involving losing all the config just for resetting the pwd to get into CAR

you simply find a user thru DCD, go to CCM directory, reset the pwd, and that's it

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Reset Password Administrator CAR (CDR Analysis Report)

Hi Javalenc,

It's not clear. Our problem is, don't have the password administrador and only with passowrd administrator will can input new user, right? Could you send for me the procedure to include new users?

Thank You,

Wilson

Cisco Employee

Re: Reset Password Administrator CAR (CDR Analysis Report)

ok, the procedure i already posted is used to reset the pwd from and admin user. if you don't know it you cannot log into CAR, if you want to add new users to admin group, you need to log into CAR

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Reset Password Administrator CAR (CDR Analysis Report)

Hi Javalenc,

After solved the problem with password administrator, I need know with I create a new user common. Do you understand?

Thank You,

WIlson

New Member

Re: Reset Password Administrator CAR (CDR Analysis Report)

Hi Wilson,

Did you fix the issue? I have similar issue here, but I know the administrator pass but it user doesnt have enough previliges for see whole CAR paramenters, then I dont know how create or Revoking Administrator Rights.

Please advise.

Andres

New Member

Re: Reset Password Administrator CAR (CDR Analysis Report)

Hi Andres,

In the really we found the user that had privilegious of Administrator and after we create a new user. Did you tryed to do this procedure bellow:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801115eb.shtml

Regards,

Wilson Santana

New Member

Re: Reset Password Administrator CAR (CDR Analysis Report)

Thanks Wilson!

It really help me to fix the issue

Andres

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