I've got a customer that has a newly installed CUCM6.1.1 and they have a couple of extensions internally that they want to appear as 'Unknown Number' when they call someone internally (It's for a helpdesk from what I understand). Is there anyway to set this to appear on the phones?
the easiest way which i have done before through translation pattren
lets consider the following example lets say the internal numbers are 1xxx
and any call from numberr 1000 to any number within 1xxx will apear without the calling number
first u i u have on the internal phones/lines partions and CSS assigned to them
u need to creat a new partion that will be assigned to the translation pattren we gonna creat and only line 1000 must have access to it
creat partion lets name it P1
and crea a new CSS that must include the partion that is assigned to all internal numbers and include P1 partion as well
assigne this CSS in our example to line 1000
now creat a new translation pattren
In the Translation Pattern field, enter the pattern that you want to match
in our example will be 1xxx
now go to The Calling Line ID Presentation field determines if caller ID information is to be blocked for outbound calls that match this pattern. To block caller ID, select Restricted from the drop-down list. To allow caller ID, select Allowed from the drop-down list
and select Restricted from the drop-down list
and after that assigne this translatioon pattren pation P1 in our example which only line 1000 have access to it thorugh the new CSS created above
also assigne a CSS to this translation pattren that allow it access to internal phones through and CSS include internal numbers pations
when u make call from 1000 to any number in 1xxx range the 1000 will not apear for users
I've actually tested this out, and it does restrict internal caller ID, the only problem is that when someone whose caller ID is blocked calls someone else internally and it rolls to the called party's VM, no caller ID of any kind is sent to Unity, hence, anyone whose internal caller ID is blocked gets the generic unity greeting when forwarded to anyone's voicemail.
I hoped that there might be a ignore presentation indicators internal setting on the VM ports, but I don't see that option.
then for unity try to make another translation pattren and the matching pattren ur unity pilot number and this one dose not ristrect the number
and the same idea with partions only those who have their number ristrected should have access to this TP and the translation patren should have a CSS that let it access the pilot number of unity and VM ports as well
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