Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

retrieve voicemails from pstn

with CMEpress and Unity express is there a way to retrieve your voicemails calling from outside, accross the PSTN?

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: retrieve voicemails from pstn

Hi David,

Yes, this is most possible and is really a great feature :)

You can have either a separate (dedicated) PSTN number for this specific purpose (which is routed to the voice mail pilot number), or these calls can use your main business number (and therefore terminate on the AA). If you choose to terminate calls at the AA, you must redirect calls to voice mail via the AA menu by dialing the voice mail pilot number as an extension.

If a subscriber wants to call in to check voice mail from any off-net location (such as home or a cell phone) and to be presented only with the PIN login menu (and not the User ID followed by PIN login menu), then Cisco Unity Express must recognize the caller ID delivered with the PSTN call and be able to map that to a mailbox on the system. This call flow requires the following:

•The PSTN must deliver caller ID to your location.

•You must associate a secondary number (the PSTN phone number) with the mailbox in addition to the extension.

You can associate a secondary number with a Cisco Unity Express mailbox by setting the Primary E.164 Number field in the user's profile to this number

From this excellent CUE doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/design/design21/cuevmdes.html#wp1008337

Hope this helps!

Rob

3 REPLIES
Hall of Fame Super Red

Re: retrieve voicemails from pstn

Hi David,

Yes, this is most possible and is really a great feature :)

You can have either a separate (dedicated) PSTN number for this specific purpose (which is routed to the voice mail pilot number), or these calls can use your main business number (and therefore terminate on the AA). If you choose to terminate calls at the AA, you must redirect calls to voice mail via the AA menu by dialing the voice mail pilot number as an extension.

If a subscriber wants to call in to check voice mail from any off-net location (such as home or a cell phone) and to be presented only with the PIN login menu (and not the User ID followed by PIN login menu), then Cisco Unity Express must recognize the caller ID delivered with the PSTN call and be able to map that to a mailbox on the system. This call flow requires the following:

•The PSTN must deliver caller ID to your location.

•You must associate a secondary number (the PSTN phone number) with the mailbox in addition to the extension.

You can associate a secondary number with a Cisco Unity Express mailbox by setting the Primary E.164 Number field in the user's profile to this number

From this excellent CUE doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/design/design21/cuevmdes.html#wp1008337

Hope this helps!

Rob

New Member

Re: retrieve voicemails from pstn

Excellent,

many thanks, Rob this is just what I was looking for.

Hall of Fame Super Red

Re: retrieve voicemails from pstn

Hi David,

You are most welcome my friend!

Have a great weekend :)

Rob

130
Views
0
Helpful
3
Replies