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New Member

retrieving personal directory

one user moved to a new location, unplugged his phone and plugged it in the new location. then when he went to his personal address book, there was nothing in it. is there a way of retrieving it? we are using call manager 4.1.(3). Not Call Manager Express, the real Call Manager.

2 REPLIES
Cisco Employee

Re: retrieving personal directory

same ip subnet?

connectivity?

the data is on CUCM so you should be able to retrieve it.

exactly what happens on the phones? what do you see/get?

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: retrieving personal directory

you can login to the CCM User page to check if it shows up there. https://x.x.x.x/ccmuser

do you see the IP phone service? Are you able to login?

try removing and re- adding the service to the phone.

In the CCM Admin - is the IP phone service defined using an IP or hostname? If it is hostname, does the dhcp include dns.

:JoeL

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