I need to install the rightfax server at customer site. It is my first time, so need some tips.
the server was purchased with a card with 2 Channels (currently license for 25 users); this server has a microsoft exchange module.
The customer needs to integrate it with the unity (Unified messaging), which involves the CCM of course.
1) please provide me with the links for this scenario: CCM 4.2 and unity 4.2
2) for incmoning faxes the lines will be connected to the FAX server of course so i am wondering how to do the interaction with the unity and CCM. i mean for instance how to send it to the customer mailbox.
3) Also if the call hits the CCM, can i send him a fax through the integration as well.
RightFax is the wrong solution for CCM 4.2. you need to take a look at XMediusFAX from Sagem-Interstar. It support T.38 with H.323 and MGCP through CCM 4.2. It is easy to install and setup, yet robust solution. They have an Express version well priced. It does not require any fax boards and is a certified Cisco solution. Take a look at Partner Central or www.faxserver.com
I am not here to say which product is the best but I do know that Cisco Fax server AKA Captaris RightFax DO support CUCM 4.2 (done it a few times with no issues) with MGCP. The advantage for using Cisco Fax server is also that it is supported by Cisco TAC and Sagem is not!! Also the licensing model is totally differant Cisco Fax is based on the amount of fax channels (FOIP or ISDN or ANAlogue) is being used not limited to a amount of users. Sagem is not! So please think before you want to set a LanFax solution in your Cisco Topology.
If you have any questions please let me know I am there to assist Cisco with their Cisco Fax Server product.
we are actually installing the right fax server 9.3 with UCM 6.x. Is there an install guide that we may be able to follow? I have found some information, but seeing as you work for captaris, you may be able to get us on the right track! Thanks!
I am also installing this for the first time, and although installation has completed successfully, the client for which we are configuring this solution does not use exchange, they use lotus notes. Also I dont think we have a fax card installed in the unity server, how can I check this?
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.