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New Member

Rightfax SR140

Does anyone know where I can get full documentation of how to implement the SR140 on a cisco network? I have looked all over the place and cannot find any documentation.

Adam

58 REPLIES

Re: Rightfax SR140

Good luck on finding much on anything. The Right Fax solution does not have much on configuration of a new install. I wish their documentation was as detailed as the rest of Cisco's documentation.

Check this link as this is about as good as it gets:

http://www.dialogic.com/support/helpweb/brooktrout/docs.htm

This link is good for other Captaris Right Fax guides:

http://www.captaris.com/support/documentation/rightfax/index.html

Let me know if you need any help as i have done a couple of installs with the Right FAX solution and the SR140 boards.

The basics are to add the fax server as a H323 gateway and utilize a route pattern pointing to it. Configure your Fax server as a H323 gateway.

New Member

Re: Rightfax SR140

Thanks for your quick response. I have been to both of those sites and read those docs. I have everything installed but I am trying to figure out how to route the info from the pstn to the RF server. I have a 2811 ISR and CCM 4.2.

Re: Rightfax SR140

You use a route pattern that points to the RF server that you have added as a H323 gateway.

New Member

Re: Rightfax SR140

I'm kind of a newbie when it comes to all this. Could you walk me through the setup?

New Member

Re: Rightfax SR140

That page isn't available.

HTTP Status 404 - /eforum/servlet/null

type Status report

message /eforum/servlet/null

description The requested resource (/eforum/servlet/null) is not available.

Apache Tomcat/5.5.12

New Member

Re: Rightfax SR140

Ok. I created the gateway in my CM for the RF server and I also created a Route Pattern pointing to that server. When I try to call directly to the server it picks up but I dont receive any fax tone. Is there much configuration that I need to do within the SR140 settings?

Re: Rightfax SR140

Have you actually created the H323 gateway on the RF server?

New Member

Re: Rightfax SR140

No I didn't. How do you do that?

Re: Rightfax SR140

In the Brooktrout configuration tool add the Gateway and point back to your ccm

New Member

Re: Rightfax SR140

Ok. We went under the IP parameters and added our CCM under the h323_default_gateway. We still cannot receive a fax tone when we try to call the RF server. We can see that it picks up the call but it times out.

New Member

Re: Rightfax SR140

When we try to send a fax we receive an error "Phone Line Problem"

Re: Rightfax SR140

do you have user set up to receive the incoming fax? Not the default of 100. you need what ever is being sent over from ccm to have that extension in the fax server

Also do you see in the enterprise fax manager that the call is coming?

Is all licensing completed?

New Member

Re: Rightfax SR140

The user is all setup in RF. We can see the call in EFM. When we call in we get dead air and then after about 5 seconds it goes to a busy tone. All licensing is completed. If you would like screen shots/logs of what is happening let me know. I appreciate all of your help.

Re: Rightfax SR140

do you see the correct extension coming in on the EFM? you should see dialing (1000) or whatever the number is. you may need to look at the logs and see what it is saying. Look at the admin guide to turn up logging.

New Member

Re: Rightfax SR140

Yes we see the correct extension. Do we need to create a dialing rule to append the CCM IP address to the end of the extension? I dont know if it will make a difference since we setup the gateway in SR140 config. We have tried it both ways (with and without the IP address) and its still not working. Everything (to my knowledge) is configured correctly but I still cannot get anything when I try to call/send a fax from RF.

New Member

Re: Rightfax SR140

The user is all setup in RF. We can see the call in EFM. When we call in we get dead air and then after about 5 seconds it goes to a busy tone. All licensing is completed. If you would like screen shots/logs of what is happening let me know. I appreciate all of your help.

Re: Rightfax SR140

dial from your ip phone the extension of the user in RF and let me know if you get fax tone. This will test incoming faxes. If you can do that let me know. ARe you only attempting outbound faxes?

New Member

Re: Rightfax SR140

I have tried that many times and not received a fax tone. We are trying to send faxes to RF and send them from RF. When we try to send them to RF we dont receive a fax tone, and when we try to send them from RF we receive a "phone line error"

Re: Rightfax SR140

A couple of things you can look at for outgoing faxes is the prefix digits. Look in the doctransport module under global transport settings and look at your prefix digits and set them up how need them. Under SR140 chek number of digits for DID routing.

New Member

Re: Rightfax SR140

We have a ',' in our Prefix settings and our DID length is the correct length for the user we are trying to connect to. When I try and send an outbound fax and receive the error "Phone Line Problem" I look into the history for that fax and the detailed error is "Dial tone after dialing"

Re: Rightfax SR140

I would first troubleshoot why you cant get incoming faxes to work. you should get fax tone just by dialing the four digit extension. I would start looking at traces.

Silver

Re: Rightfax SR140

One other thing to check is to make sure the codec between the rightfax and gateway is set for G711. I have not been involved in many of these, but did run into trouble this issue - it has to be G711.

Mary Beth

New Member

Re: Rightfax SR140

Where would I check to see the codec settings? Would that be on the Call Manager or the RF server?

New Member

Re: Rightfax SR140

In reviewing logs the error that we receive is "Misc error: Channel not in a connected state"

Any ideas?

New Member

Re: Rightfax SR140

Here's some screenshots of our settings. The first one is the gateway settings, the second is the route pattern settings, and the third is the brooktrout config settings.

Silver

Re: Rightfax SR140

The codec settings would be in the CallManager Regions configuration - the rightfax and the gateway would both be in device pools, assigned to certain regions, and the regions config lets you set codecs between any pair of regions. The default region used to always be included, but now you have to specifically select it and set codec. In H323 IOS gateways, you also have to set the codecs on the dial peers - the default is g729.

Mary BEth

New Member

Re: Rightfax SR140

Ok. I just checked and the region codec is set to G.711 and the gateway is assigned to the device pool.

Re: Rightfax SR140

Well the only thing that I see is that on H323 gateway you dont have a CSS assigned but if you see the calls hitting on the EFM then I dont think that is your issue. At this point it may be crucial to open a TAC but all they do is open a Captaris Service Request.

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