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RightFax9.4 Cannot attach PDF file after upgrade to FP1

lwai
Level 1
Level 1

Dear all,

RightFAX 9.4 with SR140 installed months ago. Client could send out FAX message attached with PDF file without any problem.

In order to support windows 7 clients, the server was installed with feature pack1. After upgraded with FP1, clients cannot send out fax with attached PDF file. The status indicate " error converting Fax body or cover sheet". Double click the object it display " No image loaded".

The error happen on both windows 7 and window XP clients.

The Fax right is running windows 2003 SP2.

Can someone had upgraded RightFax 9.4 with feature pack 1 ? Do you have the same issue?

How can we fix it?

Will the client side convert the PDF or the server side?

Thanks for any input!!!

Michael.

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