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ring a call pickup group after no answer?

How do I setup an extension to ring a call pickup group after no answer? I have a mix of avaya and cisco. I want to roll an avaya extension to a cisco call pickup group if no answer. Is there a way to do this in Cisco? I have been unable to find where this can be done in CUCM 9.1.2.                  

  • IP Telephony
2 REPLIES

Re: ring a call pickup group after no answer?

Either under device profile line 1 or on the physical phone line 1 itself you have an option of cfna give it the pickup group number and a css

Sent from Cisco Technical Support iPhone App

Voice CCIE #37771
Hall of Fame Super Silver

ring a call pickup group after no answer?

I think you have confused pickup group with hunt group, sounds like you want hunt group, simply build the line group/hunt list/hunt pilot on CUCM and then forward the Avaya extension to the hunt pilot extension.

Chris

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