Ringing line on expansion module cuts off assistants call

[T. ERIC MCCALL]

Hello all,

Here is the scenario.

Director Phone is a 9971, the assistants’ phone is a 9951 with an expansion module, which has the directors Line 1 and Line 2 extensions on buttons 1 and 2 of the module. If the assistant is on her handset or bluetooth headset and a call comes in for the director on either line, and she doesn’t answer the ringing line, her call is cutoff when the unanswered line is either transferred to voicemail or the call is terminated. I have tried a number of different fixes???, but nothing has corrected this issue. Does anyone have any input that may be helpful to help me resolve this?

Thanks, Eric

[Doug von Holtz]

I have a customer experiencing the same issue, were you ever able to solve this?

Thank you

Doug

[kkoeper12]

Have you tried upgrading the phone firmware?