Hi All, a customer has asked to be able to tell if a call is an outside call via a different ringtone on the phone.
Basically on the main number I have a translation rule this makes the reception phone ring. If no one picks up calls are forwarded to the automated attendant pilot number (press 1 for this press 2 for that) then I used different hunting features. It's these calls the individuals would like to distinguish from an internal call.
Any ideas / suggestions would be greatly appreciated.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...