I have a remote ISR with a POTS line connected to an FXO port which is not picking up. A tech dispatched, unplugged the POTS from the FXO port and tested it good both ways with a butt set. However, once it's plugged back in I just get RNA and it shows idle when calling the DID #.
The configs are pretty basic:
input gain 10
connection plar 4800
caller-id enable type 1
I've also tried to manually set the signalling to groundstart from the default loopstart (which it should be). I wasn't working the issue while the tech was onsite so I wasn't able to get him to move the POTS to another FXO port to rule out a faulty port. ...but how probable is that.
The tech who dispatched swears that he put a buttset on the line (both at the demarc as well as the line going into the FXO port), called his cell, and redialed from his cell and the buttset rang.
That only leaves the FXO port right? Doubt this would matter at this point since the FXO port never goes off-hook but it's H.323 back to callmgr. I've never been able to get the csim start to actually dial out through either a POTS or PRI, but I'd like to verify if outbound dialing is working.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...