Hello! I'm currently having an issue with a new block of extensions in Call Manager 7.1.5.
We recently ordered a new block of DIDs. The telco sends us the last 4 digits. The last 4 are 9XXX. When dialing these extensions internally, there is an 8-10 second pause of dead air and then it eventually rings through to the phone.
All of my Route Patterns for each site start with a " 9. "
My guess is that when dialing the extension, Call Manager tries to match it to a Route Pattern since it starts with a "9" followed by 3 digits. After it cycles through the Route Patterns and doesn't match it, it eventually routes it to the phone. Is this what's happening? And if so, any thoughts to how I alleviate this issue?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...