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Community Member

Route straight to System Directory Handler

Hi. Im trying to figure out how to route calls directly from a user calling an extension to a System Directory Handler.  eg: user calls dn -> directory handler answers -> the user can search the directory for other users.

I dont want voicemail or a call handler.  Is this possible?  How exactly is it done if possible.  Ive tried different setups and nothings worked the way i want.

Im using Call Manager 8.6 and Unity Messaging 8.6.

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1 ACCEPTED SOLUTION

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Cisco Employee

Use call routing rules to do

Use call routing rules to do that.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
3 REPLIES
Cisco Employee

Use call routing rules to do

Use call routing rules to do that.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Still having issues with

Still having issues with calls going straight to the DN's voicemail.

 

eg:

New User DN = 1234 w/ mailbox

Created a Direct Routing rule with the following attributes:

-Dialed number = 1234

-Active rule

-Send call to AD

-ln order of Precedence new rule is listed before other Direct Routing Rules

 

When I call 1234 it still goes to the generated voicemail box.  What am I missing?  Is it somehow not matching 1234 when calling in?

 

 

Community Member

Figured it out.  It works as

Figured it out.  It works as a Forwarded Routing Rule instead of a Direct Routing Rule.  Doesnt make sense but whatever.

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