I have a CCM 4.2 and some routing points configured associated with a Jtapi user for a CallCenter. Before yesterday everything was working fine but something happened and now when you try to call a RP it takes about 6 seconds until you get an answer from that RP. I've checked the configs for RP and everything is ok. I've deleted the RP and configured it againg and the same problem appears.
The only link between Callmanager and your Call Center Application is the CTI Manager Service and the JTapi user which use this service, so i would try restarting that service and see what will happen.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...