Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

RTMT Alert on CallMgr 5.1.3

Started receiving following alert this morning: Service status is DOWN.

Cisco SOAP - CDRonDemand Service,SOAP -Log Collection APIs,SOAP -Performance Monitoring APIs,SOAP -Real-Time Service APIs.

Trying to determine how critical this is, and what this might affect. Also what action if any I need to take.

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: RTMT Alert on CallMgr 5.1.3

That has to do with your CDR logging and pushing the raw cdr data into the database. It's not critical for call processing. The backed up logs should go through once the service starts again. I usually have to restart the server to clear this.

Hope this helps

Rick

2 REPLIES
New Member

Re: RTMT Alert on CallMgr 5.1.3

That has to do with your CDR logging and pushing the raw cdr data into the database. It's not critical for call processing. The backed up logs should go through once the service starts again. I usually have to restart the server to clear this.

Hope this helps

Rick

New Member

Re: RTMT Alert on CallMgr 5.1.3

Hi All,

do you mean that during this Problem (Service status is DOWN. SOAP -Log Collection ), there is no CDR records ?

and how can we solve it , shall we upgrade the system ? is it Bug ?

Thanks all

118
Views
0
Helpful
2
Replies
CreatePlease to create content