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New Member

RTMT alerts for UCCX Databse out of Sync

Hi ,

I have a customer who is constantly getting rtmt alerts from UCCX that the Database Out of Sync .

Please see the alert below:

MatchedEvent : Jul 16 08:00:38 UCCX01 local7 1 : 230: UCCX01: Jul 16 2013 15:00:38.926 UTC : %UC_LIB_DATABASE-1-DB_NOT_IN_SYNC: %[AppID=Cisco Unified CCX Cluster View Daemon][ClusterID=][NodeID=UCCX01]: Database is not in sync on both nodes AppID : Cisco Syslog Agent ClusterID :

NodeID : UCCX01

Replication status shows as 2 -good but keep getting this alert.

admin:show uccx dbreplication servers


This operation may take a few minutes to complete. Please wait...

SERVER                 ID STATE    STATUS     QUEUE  CONNECTION CHANGED
-----------------------------------------------------------------------
g_uccx01_uccx        1 Active   Local                0
g_uccx02_uccx        2 Active   Connected     711       Jul  6 13:39:30

Is there a way to fix this or synchronize the Database tables.

UCCX version is 8.5

Thanks in advance for your help

4 REPLIES
Hall of Fame Super Red

RTMT alerts for UCCX Databse out of Sync

Hi Saima,

It sounds like this bug;

Database is not in sync on both nodes alert in RTMT

CSCtw80338

Symptom:
RTMT alert should be informational only.
At Thu Dec 08 04:00:31 EST 2011 on node 10.251.254.120, the following SyslogSeverityMatchFound events generated:
SeverityMatch : Alert
MatchedEvent : Dec  8 04:00:03 PHLCC002 local7 1 : 32:
PHLCC002.cozen.com: Dec 08 2011 09:00:03.191 UTC :
%UC_LIB_DATABASE-1-DB_NOT_IN_SYNC:  %[AppID=Cisco Unified CCX Cluster View  Daemon][ClusterID=][NodeID=XXXXX]: Database is not in sync on both nodes  AppID : Cisco Syslog Agent ClusterID :
NodeID : XXXXX
TimeStamp : Thu Dec 08 04:00:03 EST 2011
Conditions:
RTMT alert for UCCX 8.x
Workaround:
None

Details

Last Modified:

Jul 16,2013

Status:

Open

Severity:

6 Enhancement

Product:

Cisco Unified Contact Center Express

Support Cases:

42

Known Affected Releases:

(2)

8.5(1)

8.0(2)

Cheers!

Rob

New Member

RTMT alerts for UCCX Databse out of Sync

Hi Rob,

Thank you for the quick response .

It says in the bug :

"RTMT alert should be informational only"

Does that mean this is just a cosmetic alert and does not affect anything ?

Is there any version available with the fix?

Thnx

Saima

Hall of Fame Super Red

RTMT alerts for UCCX Databse out of Sync

Hi Saima,

You are most welcome my friend!

I believe that this is what the bug is trying to say but it is very poorly

written

If it were me I would open a TAC case just to be sure as there are

no "Fixed in" versions.

Cheers!

Rob

"I don't know how, I don't know when
But you and I will meet again " 

- Tom Petty

New Member

RTMT alerts for UCCX Databse out of Sync

Sure I'll do that .

Thanks for your help

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