Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

RTMT logs for Call Transfer

To all CUCM gurus,

My customer would like to know which logs of the CUCM RTMT contains the below activities?

· Call Forward All via CUCM Web by Administrator

· Transfer the call by Users

As for the Call Forward All, can my customer even see which Administrator account change the phone setting and at what time??

My customer is using CUCM 5.1.

Cheers,

Hunt

1 REPLY
Cisco Employee

Re: RTMT logs for Call Transfer

For CFA you would need to look at tomcat traces and they need to be parsed in order to gather information you can probably get the time but not the admin (no guides on how to do this), it would be a little easier if you had 6.x or 7.x where role based monitoring is added. 7.1(2) has enhancements on this

For call transfer a regular CUCM detailed trace has the info, i'm assuming someone already knows how to read CUCM traces.

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
209
Views
0
Helpful
1
Replies