RTMT "Unable to restore configuration. Host name is not define on DB"

[Shannon Sutter]

Tonight we moved our Publisher and Subscriber to a new location and also we had to changed their ip's.

We are experiencing a problem with RTMT.

When i log in to RTMT i get the error "Unable to restore configuration. Host name in the configuration is not on DB"

Please help,

Thanks.

Zeek

[Jaime Valencia]

what version?

CSCee76271

Cannot restore some profile saved

1) From the CCMAdmin web page, select Service then Service Parameters

2) Specify the CallManager server and select RIS Data Collector

3) Ensure that "Data Collection Enabled" is set to True

4) Verify the Primary Collector, must be the hostname of the server (PUB recommended) where you installed RTMT

HTH

javalenc

if this helps, please rate

[descashared]

Hi Javalenc

i'm having the exact same issue, just that under service parameters of RIS data collector i cannot see the data collection enabled parameter. in my case i have upgraded from ccm 4.1 to ccm 6.1.4

Thanks,

[bsugamele1]

I just ran into this same error after changing the IP address of a subscriber server. I have verified that data collection enabled is set to true on the CUCM server I changed the IP on. I'm not sure how to verfiy the Primary collector though.

Any other thoughts? I am actually still getting alerts from the old IP address that the server is down etc.

Thanks!

Brett