Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

RTMT Trace

Hi all,

Can anyone advise me how I pull call logs from particular gateways in RTMT?

i.e. which menus to go through in trace and log central?

7 REPLIES
Cisco Employee

Re: RTMT Trace

if what you're looking for is ccm trace from only one device you would need to configure that before gathering the trace, that's under trace config. otherwise you will pull info from all devices as there is no filtering for that when gathering the trace

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: RTMT Trace

Ok so do I go:

realt time trace > ccm > call manager > ?

Sorry I do not know how to navigate the logs

Cisco Employee

Re: RTMT Trace

if you want to configure them it's in serviceability

if you want to gather then open RTMT

Trace -> Collect Files

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: RTMT Trace

Ok so do I go:

realt time trace > ccm > call manager > ?

Sorry I do not know how to navigate the logs

New Member

Re: RTMT Trace

Alternatively can I view logs of calls coming in?

Cisco Employee

Re: RTMT Trace

traces do not have that kind of filtering, you can see all the activity from a single phone but i mean ALL activity (off-hook, on-hook, user pressed a softkey, etc)

you would need to look at the trace for incoming calls manually

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: RTMT Trace

Thanks for the info, I'll look in to it

188
Views
0
Helpful
7
Replies