We have a few phones behind a firewall that use an Application Layer Gateway (alg) to allow the phone to work properly. The firewall uses NAT to map the local addresses to the addresses that the remote clients are assigned. This worked prior to our upgrade to CUCM 7.0.2 and the phone is running 8.4.4. There is one phone that didn't upgrade and its still running 8.3.3.
Is this something that was intended or should I open a TAC case to get it resolved?
If you're running a third party firewall they may not have the algorithm for the most recent sccp version. CUCM 7 will most likely be using a different sccp version than what your firewall is expecting. This is also dependent on your phone firmware.
You can do a few things:
-Ask the firewall folks if they know about this, and see which SCCP versions they support
-Downgrade phone firmware to work around the issue.
You can open a TAC case if you would like, but you're likely to get the same answer.
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