Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

SCCP Stimulus Message drops call

Experiencing a problem where intermittently when calls are taken off hold on on a 7970 phone using the line button. This creates a stimulus message from the phone indicating the call should be taken off hold. If this button is pressed twice (within a very small window - < .5 secs) there is a 2nd stimulus message sent by the phone which in turn forces the gatewaycall manager to release the call.  If there is a larger delta between the 2 pushes of the line button, there is no 2nd stimulus message and the call stays up.

Two questions surrounding this:

1.  Why is the phone sending a 2nd stimulus message when the line button is pushed twice during a smaller window

2. Should the 2nd stimulus message force the gateway/call manager to release the call?

Everyone's tags (2)