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Community Member

SD BLF does not light when the phone goes off hook.

We have a CM 5.1.1

The SDBLF on a 7914 exp.mod. or a 79xx phone the red light does not light when the phone goes off hook, but you can press the SDBLF and call the phone. Any ideas?

2 REPLIES
Cisco Employee

Re: SD BLF does not light when the phone goes off hook.

Check the presence group and the SUBSCRIBE CSS from the device that should be able to monitor the lines.

They should be in the same presence group and the SUBSCRIBE CSS is like a regular CSS, if you can reach it, you can monitor it.

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: SD BLF does not light when the phone goes off hook.

The Subscribe CSS was the culprit, thankyou for the help!!

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