Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member




Im struggling with Owner User ID and Extension mobility.


It seems to me that unless we set Owner user ID on every single hardware phone, it uses an extra license.  Why would you set owner user ID when you are using extension mobility? The whole point of extension mobility is that a phone has no owner, they can use any phone.


The problem is, if you set owner user ID on every phone, users get an EXTRA phone appear in their UCM user options (https://callamanger/ucmuser) that has nothing to do with them.


So for example, john smith may have an iPhone jabber, a CSF jabber, and an EM user device profile.  If you set a desk phone to be owner by him, he sees four devices under his UCMUser, even though he only ever uses three.


This causes complaints and confusion for users.  The only option I see is just to not set owner user ID for the physical desk phones, but this results in using twice as many licenses as we should.


Am I missing something here?



CreatePlease login to create content