I am trying to post my unresolved issue one more time before opening a case with Cisco TAC.
When I dial 9 to go to PSTN network the seconday dial tone comes after dialing the next digit following the 9. For example, If I want to dial 9617-234-5678, I hear the secondary dial tone after dialing 6. I verified almost everything. There's no overlapping (just 911) and the provid outside dial tone in all route and translation patterns is checked. I used the DNA and below is the output. As you can see in the output of the DNA, the outside dial tone shows NO but I double checked and all route and translation pattern are providing outside dial tone. Could you please let me know if I am missing something. Here's the output:
So, just to have this straight, you do NOT wish to have the secondary dial tone, correct?
If yes, then try removing the secondary dial tone from all the Route patterns and translation patterns that begin with 9 and test again. If I remember correctly if you have at least one that has it, it will play since you have a potencial match.
I do whant to have a secondary dial tone. The problem is that the secondary dial tone plays after dialing the digit following 9. For example if I want to dial 9514-123-4567, the seconday dial tone plays after dialing 95. I checked everything, there's no overlapping and the provide outside dialtone box is checked for all route ans translation pattern. When I use 6 as a predot digit it works fine but doesn't work with 9. Do you think 911 route pattern could be the problem? if so, how can I resolve this issue?
I am having the exact same problem. The interesting thing though is that if I dial number that begins with 9, I don't get the outside dial tone until after I dial the digit following the second 9. For instance if I dial 9,989-1234, I don't get the outside dial tone until after the 8.
This is not really a smart solution changing the 911 to 9.911. . In the case of emergency, some people don't remember to dial 9 before 911. I always configure both route patterns and I think this is the way that it has to be done. I remember in some of my previous installations, I have used both with no issue but don't understand why it's not working now. Isn't there any another work arounds?
Agreed. I have them both configured as well and have never had any problems until yesterday afternoon. Just to be sure, I dialed 911 to make sure that those calls were being routed properly and they were.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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