Security error

[Siva chinap]

Befor applying license i am able to synchronize to the instances,once i uploaded license file to ELM i am facing the security error?

       

[Aman Soi]

Hi Siva,

can u share the error snapshot ?

regds,

aman

[Siva chinap]

Look out this erro,mean while my ntp is not getting acurate time may be do this?

[Aman Soi]

Hi Siva,

Is this fresh installation since Synchronisation Status says "Never" ?

Is ELM installed on a separate server , just to check reachability between CUCM and ELM?

regds,

aman

[Siva chinap]

Hi Aman,

Yes its fresh installation,already done with,initaly status was sucess after inserting license file it shows security error

ELM is not installed in seperate server currently using version 9.1

[Aman Soi]

Hi Siva,

I did not understand why u mentioned about NTP ?

In ELM, under Administration---Diagnostic Logs , can u generate the log and share,if something could be found.

also, can u check in CUCM serviceability --->tools---> Control Center--Network Services ->-Platform services ----cisco ELM client service is running or not....

regds,

aman

[Siva chinap]

Hi Aman,

The service are running ,

i have tried this command too admin:license client reset registration

Delete and re−add the instances but still sunchronization fails l?

[Aman Soi]

Hi siva,

can u share the Diagnostic logs?

regds,

aman

[Aman Soi]

Hi Siva,

can u try deleting the product instance and re-add it ?

regds,

aman

[Siva chinap]

The last synchronization attempt on 2014-Feb-19 06:01:14 failed due to a  certificate error. The last successful synchronization with this instance was  Never

[Siva chinap]

Hi Aman,

I deleted the product instance & readded,

While i am verifying getting error

The last synchronization attempt on 2014-Feb-19 06:01:14 failed due to  a  certificate error. The last successful synchronization with this  instance was  Never

[Aman Soi]

Hi Siva,

Any detailed message you get in Diagnostic Logs related to certificate.

regds,

aman

[Siva chinap]

Hi Aman,

I am unable to take download diagnostic log,its not opening

[Siva chinap]

Finally i resolved this issue,my CUCM& UC are synchronized to ELM

[Aman Soi]

Hi Siva,

thanks for update.

What was the root cause ?Can u please share.

regds,

aman