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Community Member

Security error

Befor applying license i am able to synchronize to the instances,once i uploaded license file to ELM i am facing the security error?

       

20 REPLIES
Purple

Security error

Hi Siva,

can u share the error snapshot ?

regds,

aman

Community Member

Security error

Look out this erro,mean while my ntp is not getting acurate time may be do this?

Capture.PNG

Purple

Security error

Hi Siva,

Is this fresh installation since Synchronisation Status says "Never" ?

Is ELM installed on a separate server , just to check reachability between CUCM and ELM?

regds,

aman

Community Member

Security error

Hi Aman,

Yes its fresh installation,already done with,initaly status was sucess after inserting license file it shows security error

ELM is not installed in seperate server currently using version 9.1

Purple

Security error

Hi Siva,

I did not understand why u mentioned about NTP ?

In ELM, under Administration---Diagnostic Logs , can u generate the log and share,if something could be found.

also, can u check in CUCM serviceability --->tools---> Control Center--Network Services ->-Platform services ----cisco ELM client service is running or not....

regds,

aman

Community Member

Security error

Hi Aman,

The service are running ,

i have tried this command too admin:license client reset registration

Delete and re−add the instances but still sunchronization fails l?

Purple

Security error

Hi siva,

can u share the Diagnostic logs?

regds,

aman

Purple

Security error

Hi Siva,

can u try deleting the product instance and re-add it ?

regds,

aman

Community Member

Security error

The last synchronization attempt on 2014-Feb-19 06:01:14 failed due to a  certificate error. The last successful synchronization with this instance was  Never

Community Member

Security error

Hi Aman,

I deleted the product instance & readded,

While i am verifying getting error

The last synchronization attempt on 2014-Feb-19 06:01:14 failed due to  a  certificate error. The last successful synchronization with this  instance was  Never

Purple

Security error

Hi Siva,

Any detailed message you get in Diagnostic Logs related to certificate.

regds,

aman

Community Member

Security error

Hi Aman,

I am unable to take download diagnostic log,its not opening

Community Member

Security error

Finally i resolved this issue,my CUCM& UC are synchronized to ELM

Purple

Security error

Hi Siva,

thanks for update.

What was the root cause ?Can u please share.

regds,

aman

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