I recently purchased two 7961 phones for use in a new office we recently added to our company. One of them keeps trying to register after being configured and upgrading. It will occassionally complete registration for 30 seconds to a minute, then return to the registration rejection loop.
We're running call manager 184.108.40.2060-13.
Please reply if you have any ideas, or need more info from me. I'm relatively new to this system, so no flames please
Does the phone actually complete the upgrade process or does it attempt and then fail? What version of firmware is the phone currently running? It would be best to either get CUCM traces or a pcap off of the back of the phone to understand what happens when the phone unregisters. to the get packet capture, you'll need to modify the Span To PC Port option under the phone config page in CUCM and reset it.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...