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Community Member

Sending to Voice Mail after Hunt.

I have some calls that are set to route to a route/hunt group. This then goes to a line group. It successfully rings the extensions in the line group. The problem is if nobody picks up it drops to a fast busy signal. How do I make it finish into a voice mail box?

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Sending to Voice Mail after Hunt.

if your version does not have the option just add the VM ports line group at last of the groups and create a call routing rule in unity for calls coming from that pilot

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
7 REPLIES

Re: Sending to Voice Mail after Hunt.

You can set this option on the huntpilot configuration page where you can forward on busy or no answer of the hunt pilot to a CTI route point that is call forwarded to voicemail.

Community Member

Re: Sending to Voice Mail after Hunt.

I dont see that option in Route Patterns/Hunt Pilots

Cisco Employee

Re: Sending to Voice Mail after Hunt.

if your version does not have the option just add the VM ports line group at last of the groups and create a call routing rule in unity for calls coming from that pilot

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Re: Sending to Voice Mail after Hunt.

what version callmanager are u on ?

4.x and later you should see

Hunt forward settings...

Community Member

Re: Sending to Voice Mail after Hunt.

Perhaps I am looking in the wrong place. I am looking in the drop down under route plan then route pattern/hunt pilot

Hall of Fame Super Red

Re: Sending to Voice Mail after Hunt.

Hi Jeremy,

Just to add a note to the good info from Shanky and Jaime;

Route Plan > Route Hunt > Hunt Pilot (Find specified Hunt Pilot #) > Hunt Pilot Configuration > Hunt Forward Settings > Forward Hunt No Answer (enter VM Pilot #)

Hope this helps!

Rob

Community Member

Re: Sending to Voice Mail after Hunt.

I used the mesage from javalenc and it worked perfect.

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