Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Service button on IP Phone - Auto-selection of only subscribed phone service

I have a customized phone directory (IP Phone Service) that should be ported when migrating from a 7.1 CUCM Cluster to a new 9.1 CUCM Cluster

It's been set up and works as before, with one exception: on the old cluster, when pressing the "services" button, the service was Auto-Selected (i.e. the search mask of the directory was automatically opened). On the new cluster, for some reason, the service has to be selected first (note this is the only service that exists on the phones, so it makes perfect sense to auto-select).

Any idea how to correct this? I have

- Same Phone type

- Same Phone Firmware

- Same IP Phone Service Configuration with exact same Service URL (e.g. pointing to same Web Server)

- Default Service URLs on Enterprise Parameters

7.1: http://<old-cucm>:8080/ccmcip/getservicesmenu.jsp;

9.1: https://<new-cucm>:8443/ccmcip/getservicesmenu.jsp


Any help is highly appreciated.



Everyone's tags (1)
CreatePlease login to create content