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New Member

Service Error

I have two ipcc express (4.04) servers configured in fail over. on one of the servers I can see a red cross over the desktop chat service. in service manager the service has started but appadmin says other wise (see attached screen shot)

any one seen this before

3 REPLIES
Silver

Re: Service Error

The IPCC Express agent desktop must access the jtapi.tar file that is located on the IPCC Express server when the application starts:

\\Program Files\Cisco\Desktop_Config\Desktop\Agentins\JTAPI\jtapi.jarIf the agent desktop detects there is a mismatch between its jtapi.tar version and the jtapi.jar version on the Cisco IPCC Express server, the agent desktop must copy jtapi.jar on the Cisco IPCC server to itself. The problem described in this document occurs when the agent desktop fails to perform this function, and the jtapi.jar version on the agent desktop needs to be manually updated.

To manually update the file, copy the jtapi.jar file from the IPCC Express server to the agent desktop JTAPI client folder:

\\Program Files\Cisco\Desktop\bin\CiscoJTAPIClient\Lib\jtapi.jar

New Member

Re: Service Error

I am having the same problem. Did you fix that?

Please share any idea.

Thanks

New Member

Re: Service Error

Hi,

Did you ever get a fix for this. I now experience the same problem.

Thanks

Ian.

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