Services are not up after upgrade

[Mohsin Khan Feroz]

Friends,

We just upgraded our cluster from 6.1.5 to 8.5.1.. after upgrading I found some of the services has not come up (Commanded Out of Service). I tried to start these services from GUI but I dont find them, also no luck from the CLI mode.. Tried to find it from the Service Activation page but I did not find those.

Can anyone help me?

Below is the list of the services..

admin:utils service list

Requesting service status, please wait...

System SSH [STARTED]

Cluster Manager [STARTED]

Service Manager is running

Getting list of all services

>> Return code = 0

A Cisco DB[STARTED]

A Cisco DB Replicator[STARTED]

Cisco AMC Service[STARTED]

Cisco AXL Web Service[STARTED]

Cisco Audit Event Service[STARTED]

Cisco CAR DB[STOPPED]  Commanded Out of Service

Cisco CAR Scheduler[STOPPED]  Commanded Out of Service

Cisco CDP[STARTED]

Cisco CDP Agent[STARTED]

Cisco CDR Agent[STARTED]

Cisco CDR Repository Manager[STOPPED]  Commanded Out of Service

Cisco CTIManager[STARTED]

Cisco CallManager[STARTED]

Cisco CallManager Admin[STARTED]

Cisco CallManager Cisco IP Phone Services[STARTED]

Cisco CallManager Personal Directory[STARTED]

Cisco CallManager SNMP Service[STARTED]

Cisco CallManager Serviceability[STARTED]

Cisco CallManager Serviceability RTMT[STARTED]

Cisco Certificate Change Notification[STARTED]

Cisco Certificate Expiry Monitor[STARTED]

Cisco Change Credential Application[STARTED]

Cisco DRF Local[STARTED]

Cisco DRF Master[STOPPED]  Commanded Out of Service

Cisco Database Layer Monitor[STARTED]

Cisco Extended Functions[STARTED]

Cisco Extension Mobility Application[STARTED]

Cisco License Manager[STARTED]

Cisco Log Partition Monitoring Tool[STARTED]

Cisco RIS Data Collector[STARTED]

Cisco RTMT Reporter Servlet[STARTED]

Cisco SOAP - CallRecord Service[STOPPED]  Commanded Out of Service

Cisco Syslog Agent[STARTED]

Cisco Tomcat[STARTED]

Cisco Tomcat Stats Servlet[STARTED]

Cisco Trace Collection Service[STARTED]

Cisco Trace Collection Servlet[STARTED]

Cisco Trust Verification Service[STARTED]

Host Resources Agent[STARTED]

MIB2 Agent[STARTED]

Native Agent Adapter[STARTED]

SNMP Master Agent[STARTED]

SOAP - Diagnostic Portal Database Service[STARTED]

SOAP -Log Collection APIs[STARTED]

SOAP -Performance Monitoring APIs[STARTED]

SOAP -Real-Time Service APIs[STARTED]

System Application Agent[STARTED]

Cisco Bulk Provisioning Service[STOPPED]  Service Not Activated

Cisco CAR Web Service[STOPPED]  Service Not Activated

Cisco CTL Provider[STOPPED]  Service Not Activated

Cisco Certificate Authority Proxy Function[STOPPED]  Service Not Activated

Cisco DHCP Monitor Service[STOPPED]  Service Not Activated

Cisco Dialed Number Analyzer[STOPPED]  Service Not Activated

Cisco Dialed Number Analyzer Server[STOPPED]  Service Not Activated

Cisco DirSync[STOPPED]  Service Not Activated

Cisco Extension Mobility[STOPPED]  Service Not Activated

Cisco IP Manager Assistant[STOPPED]  Service Not Activated

Cisco IP Voice Media Streaming App[STOPPED]  Service Not Activated

Cisco Messaging Interface[STOPPED]  Service Not Activated

Cisco SOAP - CDRonDemand Service[STOPPED]  Service Not Activated

Cisco Serviceability Reporter[STOPPED]  Service Not Activated

Cisco TAPS Service[STOPPED]  Service Not Activated

Cisco Tftp[STOPPED]  Service Not Activated

Cisco UXL Web Service[STOPPED]  Service Not Activated

Cisco Unified Mobile Voice Access Service[STOPPED]  Service Not Activated

Cisco WebDialer Web Service[STOPPED]  Service Not Activated

Primary Node =false

admin:

[acampbell]

Hi,

I think this is a licensing issue.

Have you uploaded the new license for running 8.5.1

You definitley need a new license.

HTH

Alex

[Mohsin Khan Feroz]

Hi Alex,

Thank you for the response. We have obtained the license from Cisco and also uploaded to the CUCM but still we have this issue. I dont think this is a licensing issue since other services have come up and the calls are working as normal.

Also we have upgrades other 2 clusters to the same 8.5.1 from 6.1.5 and have the same issue.

Mohsin..

[acampbell]

The stopped services all seem to be CAR/CDR related.

May be worth check if the config is still valid under the new CUCM 8.5 rlease.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/car/caranrpt.html#wpxref30488

HTH

Alex

[Mohsin Khan Feroz]

Thank you for the document Alex.

I will check it by activating it..

[Rob Huffman]

Hi Mohsin,

Just to add a note to the good tips from Alex (+5 "A"!)

Have a look at these bugs that could be related to your issue;

CSCtl82213 - CUCM Serviceability Network Services page missing services on VMware

Description

Symptom:
Under the CUCM Serviceability webpage, Control Center - Network Services, some
or all services are not displayed so they cannot be started, stopped, or restarted.
Conditions:
CUCM 8.x running on a VMware server.
Workaround:
The workaround for this defect requires TAC to access your server with a remote
support account.  Open a TAC SR and reference this defect to get it fixed.

(0)

Details

1st Found-in:                          (3)

8.0, 8.5(1), 8.5(1.10000.13)

More

Less

Status:

Fixed

Last Modified:

Nov 19,2011

Known Affected Versions:

More

Less

Fixed-in:                          (21)

9.0(0.95010.1), 8.6(1.99989.1), 8.6(1.99986.1)

8.6(1.97011.2), 8.6(1.97011.1), 8.6(1.96000.51)

8.6(1.96000.1), 8.6(1.95190.40), 8.6(1.95040.1)

8.6(1.95020.58), 8.6(1.95020.1), 8.6(1.10001.1)

8.6(1.10000.43), 8.6(1.10000.1), 8.6(0.99981.2)

8.6(0.98000.56), 8.6(0.98000.19), 8.6(0.95230.2)

8.6(0.95180.9), 8.5(1.12900.6), 8.5(1.12024.1)

More

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Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

3 - moderate

Customer Reported:                          (50)

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Related Bugs

CSCtl12581 : Most services via Cisco Unified Serviceability are not up after migratio

Symptom:migrated UCCX from MCS to UCS.After the migrated the services (Via Cisco Unified Serviceability ->Tools->ControlCenter Network Services) is much less in UCS as compared to the earlier MCS.Conditions:migrated UCCX from MCS to UCS.Workaround:

CSCtn11807 : CUCM Network Services Web Admin fails to properly display all services

Symptom:CUCM Control Center - Network Services page (via Cisco Unified Serviceability) fails to display all active services that are running on the CUCM. The page will display some services and their status, but others will simply fail to display.Conditions:Workaround:1) CLI command "utils service list" should display all services and their status.2) CLI command "utils service restart " should allow for restart of a small subset of major services.3) Cisco TAC can manage services from root access to the server.

Cheers!

Rob

[dudi_duay]

Hi Mohsin,

Any update on this? Did the CAR activation solve your problem?

Thanks.

[Mohsin Khan Feroz]

Hello John,

We were not able to start the CAR due to approval issues here..

Since the services are not impacted, we left the plan of starting those services..

Mohsin..