We have cisco 7942 phone (which have 2 buttons) one of them is the line itself and the other is currently group pickup.
We have department voicemail boxes as well as personal, the question is how do i set the other button (group pickup) to point (and light up when messages are left if possible) to the department voicemail box.
Our vm number is 8500 and the extension for the test purpose is 805.
I've tried speeddials and even tried 8500*805 as that in effect takes you to the VM box we want but to no avail
Our really old (15 years) NEC system can allow us to set any button to go to any vm box so i'm sure this shouldn't be a problem for the new cisco one ?
Setting Up Alternate MWIs for Extensions on the Same Phone System
Cisco Unity can activate alternate MWIs for extensions on the same phone system. Note that depending on the phones and phone systems, some additional phone system programming may be necessary. Refer to the installation guide for the phone system.
To enable alternate MWIs for extensions on the same phone system, do the following procedure for each subscriber who needs alternate MWIs.
To Set Up Alternate MWIs for Extensions on the Same Phone System
Step 1 In the Cisco Unity Administrator, go to the applicable Subscribers > Subscribers > Messages page.
Step 2 Confirm that the Use MWI for Message Notification check box is checked.
Step 3 Click the Add button located beneath the MWI Extensions table to add a row to the table. By default, the first row in the table contains an "X" to indicate the primary extension assigned to a subscriber. If you want one more extension and do not need to activate the MWI on the primary extension, you can also modify the first row.
Step 4 Enter the applicable extension in the Extension field of the table. MWIs are automatically enabled for all rows in the table. When entering characters in the MWI Extensions table, consider the following:
Enter digits 0 through 9. Do not use spaces, dashes, or parentheses.
Enter , (comma) to insert a one-second pause.
Enter # and * to correspond to the # and * keys on the phone.
Thanks for the replies to this... I have tried what you suggested but have been unable to produce what i require.. Bascially we have a department voicemail ontop of each users personal voicemail. The voicemail button obviously takes them to their own mailbox but to get to the department one becomes a little bit more complicated and therefore was hoping that i could set one of my phone or soft buttons to actually go into the department mailbox and just have to enter the password. The main reason for this is not being able to manage the messages to the dept vm box. 8 people in a department means 8 seperate messages being left in their personal mailboxes, thus also meaning we cannot manage if messages have/are being dealt with and also deleted.
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