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New Member

Setting extra voicemail buttons


We have cisco 7942 phone (which have 2 buttons) one of them is the line itself and the other is currently group pickup.

We have department voicemail boxes as well as personal, the question is how do i set the other button (group pickup) to point (and light up when messages are left if possible) to the department voicemail box.

Our vm number is 8500 and the extension for the test purpose is 805.

I've tried speeddials and even tried 8500*805 as that in effect takes you to the VM box we want but to no avail

Our really old (15 years) NEC system can allow us to set any button to go to any vm box so i'm sure this shouldn't be a problem for the new cisco one ?



Everyone's tags (2)
Hall of Fame Super Red

Re: Setting extra voicemail buttons

Hi Jamie,

This should be most possible

If the Shared mailbox is 805 and the user DN (on line 2) for whom you want the Alternate MWI set up is

222. The config is done under the 805 mailbox

Here are the methods for Unity and Unity Connection;

For Unity Connection;

Message Waiting Indicators

Cisco Unity Connection can set message waiting indicators (MWIs) at up to 10 extensions for a user when new voice messages arrive.

When a user account is added, Connection automatically enables the MWI at the primary extension for the user.

You can change MWI settings, and add or delete MWI extensions in Cisco Unity Connection Administration on the Message Waiting Indicators page for a user.

To Add MWIs for Other Extensions

Step 1 In Cisco Unity Connection Administration, find the user for whom you want to add another MWI.

Step 2 On the Edit menu, click Message Waiting Indicators.

Step 3 On the Message Waiting Indicators page, click Add New.

Step 4 On the New Message Waiting Indicator page, check the Enabled check box.

Step 5 In the Display Name field, enter a description for the MWI.

Step 6 Optionally, check the Inherit User's Extension check box to use the primary extension for the user as the extension on which the message waiting indicator (MWI) appears.

Step 7 In the Extension field, enter the extension for the MWI. When entering characters, consider the following:

•Enter digits 0 through 9. Do not use spaces, dashes, or parentheses.

•Enter , (comma) to insert a one-second pause.

•Enter # and * to correspond to the # and * keys on the phone.

Step 8 In the Phone System field, click the name of the phone system that the extension is assigned to.

Step 9 Click Save.

Step 10 Repeat Step 2 through Step 9 as necessary.

For Unity;

Setting Up Alternate MWIs for Extensions on the Same Phone System

Cisco Unity can activate alternate MWIs for extensions on the same phone system. Note that depending on the phones and phone systems, some additional phone system programming may be necessary. Refer to the installation guide for the phone system.

To enable alternate MWIs for extensions on the same phone system, do the following procedure for each subscriber who needs alternate MWIs.

To Set Up Alternate MWIs for Extensions on the Same Phone System


Step 1 In the Cisco Unity Administrator, go to the applicable Subscribers > Subscribers > Messages page.

Step 2 Confirm that the Use MWI for Message Notification check box is checked.

Step 3 Click the Add button located beneath the MWI Extensions table to add a row to the table. By default, the first row in the table contains an "X" to indicate the primary extension assigned to a subscriber. If you want one more extension and do not need to activate the MWI on the primary extension, you can also modify the first row.

Step 4 Enter the applicable extension in the Extension field of the table. MWIs are automatically enabled for all rows in the table. When entering characters in the MWI Extensions table, consider the following:

Enter digits 0 through 9. Do not use spaces, dashes, or parentheses.

Enter , (comma) to insert a one-second pause.

Enter # and * to correspond to the # and * keys on the phone.

Step 5 Click the Save icon.

Step 6 Repeat Step 3 through Step 5 as necessary.



New Member

Re: Setting extra voicemail buttons


Thanks for the replies to this...  I have tried what you suggested but have been unable to produce what i require..  Bascially we have a department voicemail ontop of each users personal voicemail.  The voicemail button obviously takes them to their own mailbox but to get to the department one becomes a little bit more complicated and therefore was hoping that i could set one of my phone or soft buttons to actually go into the department mailbox and just have to enter the password.   The main reason for this is not being able to manage the messages to the dept vm box.  8 people in a department means 8 seperate messages being left in their personal mailboxes, thus also meaning we cannot manage if messages have/are being dealt with and also deleted.

Thanks again,